Disclaimer & Terms of Service
Plain-language, binding terms. Read this before booking, it defines exactly what this service is, what it isn't, and where responsibility sits.
What this service is
Fix My BGV provides advisory and documentation-support consultation only, intended to help Indian salaried professionals understand and navigate employment-record, exit-document, PF/UAN, and background-verification issues. This includes case review, risk assessment, documentation guidance, strategy support, drafting assistance within scope, and practical next-step guidance based on the facts shared by the client. It is consultation and guidance, nothing more, and nothing beyond what is explicitly included in your selected package is owed to you.
What this service is NOT
- gavel Legal representation
- account_balance Appearance before court, labour office, tribunal, or government authority
- balance A formal legal opinion
- request_quote Tax filing, CA certification, or statutory filing service
- task_alt A guarantee of BGV clearance, employment approval, or employer response
- block Assistance with fake documents, false declarations, impersonation, or manipulation of official records
- verified_user A substitute for independent legal, financial, or tax advice, consult a licensed professional for that
Limitation of liability
By booking, you agree that Fix My BGV, its team, and representatives carry no liability for:
- arrow_right Any decision you make, or action you take or don't take, based on guidance provided
- arrow_right The outcome of your BGV process, an employer's response, or any third party's action or inaction
- arrow_right Any loss, damage, financial impact, denial of employment, or career consequence connected to your case, whether or not related to guidance provided
- arrow_right Inaccurate, incomplete, or misleading facts or documents shared by you
- arrow_right Delays, errors, or actions on the part of your employer, a background-verification agency, EPFO, or any government body
Guidance is provided as-is, based on the facts you share, with no warranty of accuracy, completeness, or outcome, express or implied. To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid for that specific service. You engage this service voluntarily and any action taken on our guidance is your own decision and your own responsibility.
Client responsibility & scope
Client responsibility
The quality of guidance depends entirely on the completeness and accuracy of what you share. You are solely responsible for ensuring facts and documents are accurate to your knowledge, and for any consequence of sharing incomplete or inaccurate information.
No guaranteed outcome
Every case depends on its facts, evidence, employer policies, and third-party actions outside our control. No outcome, correction, or clearance is promised or guaranteed, implicitly or explicitly, under any circumstance.
Scope of service
Support is strictly limited to what's included in your selected package. Complex or urgent matters need separate scope confirmation and additional fees before any further work is undertaken.
Right to decline or discontinue
We reserve the right to decline, pause, or discontinue service at our sole discretion, including where facts appear incomplete or misleading, or where fake documentation or a concealment strategy is sought, without refund where work has already begun.
Our rights
- gavel We reserve the right to decline any booking, at any stage, at our sole discretion.
- edit_note We reserve the right to amend these terms at any time, the version in effect at the time of your booking applies.
- tune We reserve the right to determine the scope, format, and depth of support case by case.
- block We reserve the right to refuse to draft, endorse, or act on anything involving fabricated facts, forged documents, or concealment.
Indemnity
You agree to indemnify and hold harmless Fix My BGV, its team, and representatives from any claim, loss, damage, or expense arising from your use of this service, your reliance on guidance provided, misuse of that guidance, or your provision of false or misleading information.
Cancellation & refund policy
What you are paying for
This is an advisory service, work begins as soon as your case is reviewed. Because time and effort are committed at that point, our ability to offer refunds is limited. Below is exactly where that line sits.
You can cancel before review begins
A booking may be cancelled or rescheduled at any point before your case review has started. Message us on WhatsApp with your booking reference, 1 free reschedule is available if requested 12+ hours before your slot.
You cannot cancel once review has started
Once your case review has begun, the booking can no longer be cancelled or refunded, since the work has already been performed.
How to request a change
Message us on WhatsApp with your name and booking date. We respond within 1–2 business days.
front_hand Who should not book
- If you are looking for fake documents
- If you want someone to hide facts or create a false employment story
- If you need courtroom/legal representation rather than advisory support
- If you are unwilling to share the actual facts of your case
Confidentiality
Information shared for case review is handled with seriousness and discretion. You're encouraged to share only documents relevant to your issue, and may redact identifiers like your Aadhaar number or full bank account number where they aren't directly relevant.
By booking a consultation or submitting the intake form, you accept these terms in full, including the limitation of liability and indemnity clauses above, and acknowledge that you've read and understood the nature and limitations of this service.